Opening

Customer Support Technician

Blue Ridge Networks (BRN) is the established leader in high-security Virtual Private Networks. We pioneered VPNs over a decade ago for use in the most security-conscious federal agencies and commercial enterprises. BRN is aggressively moving to optimize its leading secure communications system for mobile networking environments. We are looking for a Customer Support Technician who is an aggressive, self-motivated, results-oriented individual who enjoys working in a fast-paced, innovative work environment.

Candidates need to have the following experience:

1-2 yrs experience in Help Desk environment
Proficiency with Windows operating systems, TCP/IP
Experience with VPNs, remote access, and network troubleshooting a plus
Ability to prioritize, handle multiple tasks, and meet deadlines
Ability to work both independently and in a group
Excellent interpersonal communication skills (oral and written)
Strong analytical skills and detail oriented; organizational skills; proofing and editing skills
Strong management of deadlines and managing time-sensitive deliverables
Ability to recognize when escalation to supervisors is necessary
Requires working shifts to enable 24x7 support

If you have the above skills, pleases send your resume with salary requirements to STossounian@blueridgenetworks.com. We offer competitive salary and a comprehensive benefit package.

EOE M/F/D/V