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Customer Support Technician

Blue Ridge Networks (BRN) is the established leader in high-security Virtual Private Networks.  We pioneered VPNs over a decade ago for use in the most security-conscious federal agencies and commercial enterprises.  BRN is aggressively moving to optimize its leading secure communications system for mobile networking environments.  We are looking for a Customer Support Technician who is an aggressive, self-motivated, results-oriented individual who enjoys working in a fast-paced, innovative work environment.

Candidates need to have the following experience:

• 1-2 yrs experience in Help Desk environment
• Proficiency with Windows operating systems, TCP/IP
• Experience with VPNs, remote access, and network troubleshooting a plus
• Ability to prioritize, handle multiple tasks, and meet deadlines
• Ability to work both independently and in a group
• Excellent interpersonal communication skills (oral and written)
• Strong analytical skills and detail oriented; organizational skills; proofing and editing skills
• Strong management of deadlines and managing time-sensitive deliverables
• Ability to recognize when escalation to supervisors is necessary
• Requires working shifts to enable 24x7 support

 

If you have the above skills, pleases send your resume with salary requirements to STossounian@blueridgenetworks.com. We offer competitive salary and a comprehensive benefit package.

EOE                M/F/D/V