Opening
Level 1 Help Desk / Customer Support Technician
Skills:
Windows OS’s, TCP/IP, VPN, Remote Access, Network Troubleshooting, Broadband Internet, Wireless Technologies
Date: 3/18/2010
Position Description:
Blue Ridge Networks is seeking a Level 1 Help Desk / Customer Support Technician to work the afternoon shift 11:30am – 8:00pm EST that has a demonstrated ability to work in a help desk environment for a full-time position at our Chantilly office. Qualified individuals will work in a team environment tasked with supporting our next generation network platform and VPN technology.
Candidates should be a good team player; however, they should also be able to work independently, handle multiple tasks and provide periodic status updates. They should have a strong ability to troubleshoot customer connectivity issues over the telephone.
Qualifications and Experienceu>:
P
refer 1-2 years experience in Help Desk environment.
Candidates should have extensive experience in the following areas:
- Windows Operating Systems
- TCP/IP
- Experience with VPNs, remote access
- Ability to prioritize, handle multiple tasks and meet deadlines.
- Excellent interpersonal communication skills, ( oral and written )
- Strong analytical skills and detail oriented, organizational skills, proofing and editing skills
- Excellent problem solving skills
- Ability to recognize when escalation to supervisors is necessary
- Requires the ability to cover shifts to enable 24x7 on call support
- Knowledge of ticket tracking software and concept
If you have the above skills, pleases send your resume with salary requirements to STossounian@BlueRidgeNetworks.com. We offer competitive salary and a comprehensive benefit package